Frequently Asked Questions

Check-in + Check-out
Check-in is from 3:00pm and check-out before 11:00am. Should you require an early check-in or a late checkout, please call one of the venue's Luxury Experts on (8) 7077 3588.

Getting here

Parking
Please note that you will be required to present your booking confirmation upon arrival at the entrance of the carpark.

Swimming Pool + Spa Pool
The Eos Leisure Deck is open from 5am to 10pm daily. Access for Eos Hotel guests is complimentary.

Gymnasium
The venue's state-of-the-art Gymnasium is open 24 hours daily.

Breakfast

Smoking Policy

Infants
The venue provides a range of amenities, to ensure a comfortable stay for the venue's littlest of guests. To request from the venue's range of Stokke high chairs, BabyBjorn bouncers and more, please call one of the venue's Luxury Experts on (8) 7077 3588.

Dress code
Eos by SkyCity is a destination that has been thoughtfully designed for the pleasure seekers. The venue encourages all guests to keep a standard minimum dress code of ‘smart casual’ at all times during their stay.

Group Bookings
For reservations of five or more of the venue's luxurious rooms & suites, please email the venue's dedicated Groups Team via: [email protected]

Corporate Bookings
Experience extraordinary business travel. Contact the team today for the best in corporate rates and rewards: [email protected]

Media + Partnerships
The venue welcomes requests to share Eos by SkyCity’s story and the extraordinary moments that the venue curates. Please complete the enquiry form and the venue's team will be in contact shortly.

Business Centre
Eos by SkyCity does not feature a business centre, though The venue offers free Wi-Fi throughout and printing/copying can be accommodated by the team where required.

Bag Storage
Baggage storage can be arranged pre and post check-out at the concierge’s desk without charge.

Eos at Home
Experience extraordinary at home, with a curated selection of the venue's favourite Eos pieces: SHOP NOW

Mini Bar
In collaboration with local artisan producers, The venue has curated a range of distinctive South Australian products for you to indulge, available in the venue's suites. If you would like all, or any part of your mini bar removed from your room before you check in please let the venue know via email.

Preauthorisation
A $200.00 pre-authorisation will be collected on arrival for all room types, which can be used to cover incidentals incurred on your final account. The timeframe for release can vary between financial institutions, with an average release time of 7 – 10 business days. Please note: a $500 pre-authorisation applies for cash bonds.